Refund policy

Last Updated: April 23, 2026

At Canorio, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we offer a straightforward and transparent return process.

Return Policy Overview

Return Window: You may request a return within 30 days of receiving your order.
Item Condition: Products must be unused, in their original condition, and returned in the original packaging, including all tags, accessories, and included materials.
Eligibility: This return policy applies to orders delivered within the United States.

Return Shipping & Fees

Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, Canorio will cover the return shipping cost.
Customer-Initiated Returns: If you selected the wrong item, size, or no longer wish to keep the product, you are responsible for return shipping costs. Original shipping fees (if applicable) are non-refundable.
Restocking Fee: We do not charge any restocking fees.
Return Label: Customers must obtain their own return shipping label unless the item is defective or incorrect.

How to Initiate a Return

Contact Support: Email us at support@canorio.com with your order number and reason for the return.
Prepare Your Package: Ensure the item is securely packed in its original packaging with all included materials.
Ship the Item: Follow the return instructions provided by our support team and send your package to the designated return address.

Refund Process

Inspection: All returned items are inspected upon arrival to confirm they meet our return requirements.
Processing Time: Approved refunds are issued within 7 business days. Please allow an additional 7 business days for the funds to appear in your account, depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at support@canorio.com, and our team will be happy to assist you.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions. These items will be clearly identified as non-returnable on the product page.